CALL CENTER/SOFTWARE HOUSE/IT BUSINESS

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Information Technology and Call Centers are playing an essential part for every organization to ensure the smooth functioning of all departments like human resources, finance, manufacturing, and security. Almost every company requires IT software and hardware to fulfill their operations requirements which arise from time to time. Manufacturing and production companies always need IT and Software products to compete with the errors or mistakes which restrict companies from getting the proper functioning of their equipment.

Call Center / Software House / IT Business Registration

These Companies work according to the requirements of individuals and companies, which plays a significant role in maintaining the present and future business needs in Pakistan. Some conventional technologies which have an impact on our life in Pakistan are Technical support, Computer Programming, Call Centers, software development, Web Development, Computer System Analysis, IT Security, Network Engineering, Content management, Transaction Processing, Process Automation, Business Automation, Mobile Communication, Data mining, E-commerce, etc

Pakistan is one of those countries which are exporting IT and call center services to different countries around the world and all the major cities of Pakistan like Lahore, Karachi and Islamabad are playing an important role in the generation of foreign revenue. At present, there is a high demand for IT services and Call Centers to arise which means that Companies awareness about information technology and Call centers increasing. Pakistan is becoming the most prominent country in exporting IT and Call Center services. Due to the high demand for Information Technology and Call Centers every year, Company Registration in Pakistan is increasing.

Benefits of IT Company and Call Centers

Reduced operating costs
Competitive advantage Flexibility to offer support 24×7
Multi-channel support on all channels like voice, chat, email, etc
Increase sales and avoid lost opportunities
Helps gain customer feedback
Improve customer experience
Enhanced Productivity and Efficiency
Increased Communication and Responsibility
Cost Reduction and Economic Efficiencies
Improved Workplace Efficiency

Tax Exemption for IT Companies in Pakistan

Income derived from exports of Information Technology is exempt up to the period of 30 June 2025 in Pakistan with the condition that revenue collection from the export of IT Services in Foreign Exchange remitted from other countries through normal banking channels in Pakistan. Income derived from IT Company Services provided in the Domestic market is taxable.

Pakistan Software Export Board (PSEB) Registration Benefits of in Pakistan

The following are the benefits for Registration of IT Companies and Call Centers with PSEB.

Worldwide sponsorship for participation in upcoming IT-related Events and Exhibitions.
Participation in IT-related local events in Pakistan and have to chance of meeting with foreign investors and delegates.
Achievement of International certificates based on performance and target achieved in the IT industry like CMMI and ISO.
Visa assistance for PSEB members Company employees and investors.
Business Promotion through PSEB IT portal
Enhance credibility in the IT Market.
Tax exemption on IT exports services from Pakistan according to the Income Tax Ordinance, 2001. (currently till June 2025)
Repatriation of profits is permitted
Call Centers are legalized based on PSEB registration.
Free workshops on multiple business segments members
Quality bandwidth services at competitive rates.

List of Documents Required for Pakistan Software Export Board (PSEB) Registration (IT Company & Call Center)

Company / Business NTN issued by FBR
CNIC of all Directors (Company)/ Partners (Firm)/ Proprietor (Proprietorship Business)
Passport copy of Directors (Company)/ Partners (Firm) (In the case of foreign nationals only)
Attested copy of Memorandum of Association (MOA) and Articles of Association (for SECP registered companies only)
Attested copy of Form-II (SECP registered Companies only)
Attested copy of Form 29 (for SECP registered companies only)
Attested copy of Incorporation certificate (for SECP registered companies only)
Attested copy of Partnership deed (for Partnership based firms)
Attested copy of Firm registration certificate Form-C (for registered firms)
Business Bank Statement of the last six months or Business Bank Account maintenance Letter/Certificate (In case of New Company or Call Center account)

Pakistan Software Export Board (PSEB) Registration Charges – IT Company

For Starts up only (Started with within one year) = Rs. 5,000/
For companies already working from more than one year = Rs. 10,000/-

Pakistan Software Export Board (PSEB) Registration Charges – Call Center

Annual registration fee for Principal office = Rs. 20,000/-
Annual registration fee or Renewal for every branch associated (if any) = Rs. 10,000/-